Why do we need Empathetic AI?

We believe the world will be a better place if machines could learn to understand us better. To make this possible, we need to endow our technologies with an empathy module - a software system that can extract emotional cues from human speech, text, tone, and behavior to understand high-level communication features such as humor, sarcasm and intent in order to guide its responses accordingly.

 
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Empathetic AI is enabling a world of applications that were not possible before

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Reduce danger on the road

Detect stress levels from drivers’ facial expressions and encourage them to take a break when stressed, tired, or sleepy

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Find the right movie for everyone

Identify people in the room and analyze their moods through facial detection to suggest great movies to watch together

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Communicate with customers better

Detect personality, emotions, and openness of customers to guide customer service and direct sales employees, increasing customer satisfaction and sales

 
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Sense indirect intentions

For example, empathetic AI can understand that a user asking information about common cold, diabetes or any other medical condition is feeling unwell, and as such can proactively recommend a nearby doctor

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Help with stress and depression

Understand people's emotional states and guide them to do stress relieving exercises or proactively suggest therapeutic music to help them go through bad feelings

 
 

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